EXPERIENCE
Director Nutrition and Hospitality Services (Current)
St. Joseph's Hospital, Hamilton, ON
Planned, organized, and directed the administrative, clinical education and research activities of the Food Services Department in a 432 active treatment teaching hospital. Established and maintained standards of quality of services; investigated improvements through appraisal and research. Controlled personnel, food and equipment costs; coordinated the food and nutrition services with other departments and agencies. Developed marketing plans, policies and procedures for maximizing revenue generation.
Key Accomplishments:
- Launched an innovative project using state of the art technology, to provide patient meal services to other hospitals, with projected increases to annual revenue of approximately $380K.
- Implemented a Cold Plating Re-thermalization system which resulted in annual savings in excess of $925K.
- Developed positive relationships with the local bargaining unit by handling issues fairly and consistently.
- Initiated a successful Computerized Diet Office Management System and a Ware Washing System and realized annual cost savings of $150,000.
- Increased customer satisfaction levels and exceeded the standard of 85% through consistent coaching and team building with staff.
Manager, Nutrition and Food Services
St. Joseph's Hospital, Brantford, Ontario
Key Accomplishments:
- Managed the transition from the manufacture and assembly of patient trays to a receiver site which resulted in a patient satisfaction level of 93.4% and savings of approximately $150,000. annually.
- Implemented new concepts in the Cafeteria to increase customer satisfaction and reduce costs.
Food Service Consultant
Toronto Hydro, Toronto, ON
Provided consulting for the food service facilities at the new Commissioners Street centre.
Key Accomplishments:
- Developed the Request for Proposal and criteria for ranking prospective food service providers which ensured objectivity.
- Recommended changes which allowed for greater flexibility to accommodate future food service trends.
Sessional Lecturer
Mohawk College of Applied Arts and Technology
Faculty of Continuing Education, Hamilton, ON
Health Care Food Service Certificate Program
Key Accomplishments:
- Initiated quality improvements to the program which increased enrollment 51% by providing a formal structure, eliminating duplication, and developing criteria and qualifications for teachers.
- Collaborated on the design and development of six program courses which were successfully marketed and sold to other colleges.
Director of Food Services
The Greater Niagara General Hospital, Niagara Falls, ON
Director of Food Services
Northwestern General Hospital, Toronto, ON
Assistant Group Supervisor
Group Life and Pension Administration
The Standard Life Assurance Co. Ltd., Hamilton, ON
Supervisor
Trade Union Benefit Plans Administration
Tomenson - Alexander Limited, Hamilton, ON
Food Service Manager
Versa Services Limited
Workmen's Compensation Board
Hospital and Rehabilitation Centre, Downsview, ON
Sarnia General Hospital, Sarnia, ON
Education
Ryerson Polytechnic University
Bachelor of Applied Arts Degree, Hospitality & Tourism Management
Hotel, Restaurant and Institutional Administration Diploma
Mohawk College Of Applied Arts & Technology
Instructional Techniques Series for Part-Time Instructors Certificate
Canadian School Of Management
Masters of Business Administration Program
MEMBERSHIPS
Ontario Hospital Association
Conference on Nutrition and Food Service Administration Planning Committee
- Chairperson
Convention and Exhibition
Planning Committee Member and Sessional Chairperson
Regional Council 4
Food and Nutrition Services Standing Committee - Chairperson
Mohawk College
Advisory Committee for the Health Care Food Service Certificate Program - Resource Member
The Association of Food Service Directors of Metropolitan Toronto
Associate Member
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